Terms and Conditions

Terms & Conditions: Using Our Website

Your Right to Use Our Website

By agreeing to these Terms and Conditions, you are given a limited right to access and use the GifterStop website. This right is personal to you, cannot be transferred to others, and can be ended by us. You can use our website solely for the purpose of finding and buying gifts and services.

Creating Your Account

• While you can browse many parts of our website for free, to purchase products or services, you will need to create an account.

• During registration, we will ask for details like your name, address, mobile number, and email ID.

• It's crucial that all information you provide is true and accurate, as GifterStop will rely on it. You must also immediately update your account details if anything changes, including your billing address or the expiry date of any payment cards used.

Who Can Use Our Website

• Our website is only for individuals who are legally able to enter into contracts under Indian law (Indian Contract Act, 1872).

• If you are under 18 years old (a minor), you can only use or access our website under the direct supervision and with the prior consent of a parent or legal guardian.

Our Right to Manage Accounts

• GifterStop has the right, at our sole discretion and without needing to give a reason, to refuse any user from creating an account, or to suspend or cancel an existing account.

• We also reserve the right to suspend or cancel any user's account at any time, without notice, if we find that:

  • They have broken any of these Terms and Conditions.

  • Their actions are harmful to GifterStop's reputation.

Your Account Security & Responsibility

• You are fully responsible for keeping your username and password confidential.

• You are also responsible for all activities that happen through your account, including any purchases that lead to charges, even if you weren't aware of or didn't authorize them.

• You must tell GifterStop immediately if your username or password has been used without your permission, or if you suspect its privacy has been compromised. Until you notify us of a security breach, you will remain responsible for any unauthorized use of your account.

• For your safety, please be extra careful when using public Wi-Fi or accessing your account from public computers.

Username Rules

• You must not choose a username that tries to impersonate another person.

• You must not use a username that is offensive, vulgar, or obscene.

• GifterStop can refuse to register or cancel any username at our sole discretion.

• Remember, you are solely responsible for all activity that takes place using your account.

Promotional Offers

GifterStop may, either directly or through third parties, send you alerts, newsletters, emails, and other promotional offers. These will be based on your preferences selected during registration (or updated later) and your past purchases on the website.

Website Monitoring

To operate and improve our website, GifterStop will monitor how you use it for legitimate reasons. This includes:

• Providing, maintaining, and developing the website.

• Preventing, detecting, and fixing security issues or problems with how the website works.

• Creating reports (e.g., number of products sold, revenue by category).

• Improving your overall experience when using GifterStop.

Terms & Conditions: Products and Pricing

Our Role as a Marketplace for Products

GifterStop is an online marketplace that connects you directly with various independent partner stores who are the actual sellers of the products listed on our website.

• Who Sells What: Partner stores are responsible for selling their own products, whether they are their own brand or third-party items they are authorized to sell.
• GifterStop's Support: GifterStop provides the platform, technical support, and payment processing for these sales.
• Partner's Responsibility: For all products sold by them, our partner stores are solely responsible for the product's quality, accuracy, any warranties, and ensuring on-time delivery. They are bound by these Terms and Conditions regarding their sales through GifterStop.

Product Information & Pricing

• Changes to Products & Prices: All products listed on GifterStop, their descriptions, and prices may change from time to time. Our partner stores, and GifterStop (for overall platform services), reserve the right to modify, stop selling, or remove any product or service at any time, with or without notice.
• Information Accuracy: While GifterStop makes every effort to ensure our website has correct product information, we do not guarantee that all product details and information are always perfectly accurate or complete.
• Product Availability: When you purchase a product, its availability depends on the current stock of the respective partner store.
• Pricing: We aim to help you find competitive prices for products. However, GifterStop does not guarantee that the prices on our platform will be the lowest in any region, country, or compared to other online or offline sellers. Partner stores can change or update their product prices and details on our website at their discretion, without notice to you.
• Errors in Pricing or Information: If a product or service is listed at a wrong price or with incorrect information due to a mistake (like a typing error or wrong information from a partner store), GifterStop has the right to decline or cancel that order after it has been placed, even if you have confirmed or paid for it. If your order is cancelled after you have been charged, we will issue a full refund.

Special Services (e.g., Decorations, Performances)

• Arranged by Partners: If you book services like decoration or musical performances through GifterStop, you agree to allow our partner's associates (or their third-party service providers) to visit your location to perform these services.
• Coordination: After you book and pay, our partner's representative will contact you to confirm the visit time and make arrangements.
• Your Safety & Privacy: While GifterStop aims to facilitate a safe environment, these services are performed by third parties. We expect you to take responsibility for your privacy and diligence. Please check the identity of service personnel, and you may counter-check with a GifterStop representative if needed. We highly recommend you be present at the location during the entire service performance.
• Missing Items: GifterStop is not responsible for any missing items at your place during or after service performance.
• Grievances: For any complaints or issues with these services, please contact us immediately. Grievances reported more than 2 hours after the service is performed may not be accepted.
• Hotel Permissions: If services are to be performed at a hotel, you are responsible for getting permission from the hotel. GifterStop will not be responsible for service cancellation or refunds if you fail to get this permission in time.

Product Variations & Substitutions

• Approximate Details: Product specifications (like weight, size, color) shown in photos are approximate. There might be slight differences between the pictures and the actual products.
• Handmade Variations: Flower arrangements and cakes are handmade by our partner stores. Because of this, there might be slight variations in the design, shape, or arrangement compared to the pictures on the website.
• Substitutions: Occasionally, our partner stores might need to substitute flowers, flavors, or designs if certain items are temporarily or regionally unavailable. In such cases, our experienced partner team will ensure the substituted item is as close as possible to the original description and photo, and will always be of equal or higher value.

Message Cards & Product Care

• Message Cards: The complimentary message card included with your order may be either printed or handwritten, depending on the delivery location.
• Care Guide: We encourage you to check and follow our care guide, available on the GifterStop website, to help you properly care for your cakes, plants, and flowers after delivery.

Terms & Conditions: Orders and Acceptance

When you see products and their details on the GifterStop website, it's an invitation for you to make an offer to buy.

• Your Offer to Buy: When you place an order, you are making an offer to purchase that product. Please note, this offer needs to be accepted by us.
• Our Acceptance of Your Order: An email, SMS, or push notification from us confirming your order does not mean we have accepted your offer yet. GifterStop has the right to accept, decline, or cancel your offer (either fully or partly) even after we've received your order. Your offer is considered accepted only when your order has been dispatched for delivery by our partner. No other action or inaction by GifterStop will count as accepting your offer or order.
• Information We Might Need: We may ask for additional details or verification before we accept any order.
• Accurate Recipient Information: When you make a purchase, you must accurately provide the recipient's name, contact information, and shipping address.
• If Your Order is Cancelled by Us: If GifterStop cancels all or part of your order, your only solution is that:
  • GifterStop will not charge your credit/debit card or bank account for the part of the order that was cancelled.
  • If you have already been charged for the cancelled portion, the amount will be fully refunded to you.

Payment Options

For your convenience, GifterStop accepts various payment methods, including:

• Visa, Mastercard, RuPay, and American Express Debit/Credit Cards

• Internet Banking

• Digital Wallets

• UPI (Unified Payments Interface)

• PayPal (if applicable for international transactions)

Please be aware that any payments made through these options, whether on our website or mobile application, are also subject to the specific terms and conditions of those third-party payment gateways and service providers.

Terms & Conditions: Substitution Policy

Sometimes, a specific product you've ordered might be out of stock or unavailable from our partner store. When this happens, here's how GifterStop handles it:

• We'll Contact You: We'll do our best to reach out to you as soon as possible to offer you an alternative product.
• Automatic Substitution for Special Occasions: If we can't get in touch with you after trying, we understand that you're sending a gift for a special moment. To avoid any disappointment or delay, we'll go ahead and send a suitable alternate product that's similar in style, value, and purpose. Our goal is to ensure your thoughtful gesture still brings joy on time, without dampening the spirit of the occasion.

Terms & Conditions: Order Changes & Cancellations

GifterStop understands that sometimes you might need to change or cancel an order. Here's how our policy works:

Our Right to Cancel Your Order

GifterStop reserves the right to cancel any order for various reasons, including but not limited to:

• Limitations on the quantity of a product available for purchase.
• Errors in product or pricing information.
• Unforeseen circumstances that prevent us or our partners from fulfilling your order.

If we need to cancel your order, we will contact you and notify you before doing so. You'll receive a notification via email or SMS about the cancellation and refund process.

Changing or Cancelling Your Order

• Same-Day Delivery Orders: Orders scheduled for same-day delivery are processed immediately. This means they usually cannot be changed or canceled.
  
  • However, if you urgently need to modify or cancel such an order, you can try reaching our Customer Care team at:

    Phone: +91-92124 22000 or 011-66766060

    Available: 7.00 AM to 1.00 AM, 7 days a week

  • If the order has not yet been prepared by our partner or dispatched for delivery, we will do our best to accommodate your request.
  • If the order has already been prepared or is out for delivery, it cannot be changed or canceled, and you will be charged for the order.
• Other Orders (Non-Same-Day): For all other orders, you must provide at least 24 hours' advance notice for any modification or cancellation requests.
  
  • If the order has already been prepared by our partner or dispatched, it cannot be changed or canceled, and you will be charged for the order.

Terms & Conditions: Order and Delivery Confirmation

Once your order is placed on the GifterStop website or app, we'll send you an order confirmation via both email and SMS. This confirmation will have all your order details, including your order number. Keep this number handy, as you'll need it if you ever contact us about your order.

You'll also get a delivery confirmation via email and SMS as soon as your gift has been successfully delivered. Please make sure to check your registered phone number and email address for these important updates!

Shipping & Delivery Policy

At GifiteStop, we strive to deliver your chosen gifts smoothly and on time, based on the delivery option you select. The delivery process is handled by our dedicated partner stores (for hand-delivered items like fresh flowers and cakes) or by trusted third-party courier services.

Understanding Your Delivery Options

We offer two main delivery options for your convenience:

• Standard Delivery: This is our free delivery option.
• Fixed Time & Midnight Deliveries: For these options, a nominal charge applies, which you'll see displayed when you select your preferred delivery timeframe.

While we do our best to meet your chosen delivery time, all deliveries are subject to factors beyond our reasonable control (Force Majeure Events). These include, but are not limited to, unexpected travel delays due to weather, political disruptions, strikes, war, lockdowns, or other unforeseen circumstances. In such cases, we will keep you updated via email and SMS. Please check your messages regularly.

Important Delivery Notes

• Flower Stages: Flowers may be delivered in various stages of bloom (fully opened, semi-bloomed, or in bud form) to ensure freshness.
• No Redirection: Once an order is placed and dispatched, the delivery address cannot be changed or redirected to another address.
• Order Ahead for Peak Times: During festivals or major occasions, we highly recommend placing your order at least 5 days in advance to help ensure timely delivery.
• Separate Deliveries: Items hand-delivered by our partner stores (like fresh flowers and cakes) cannot be delivered together with items sent by courier services. They may arrive at different times or even on different days.
• Cut-off Times (All times in HST):
  • For Same-Day Standard Delivery, orders must be received by 6:00 PM.
  • For Same-Day Fixed Time Delivery, orders must be received by 5:30 PM.
  • For Same-Day Midnight Delivery, orders must be received by 7:00 PM.
• Estimated Delivery Times: The delivery time you request is an estimate and is not guaranteed. The actual delivery time depends on product availability from our partners and the specific delivery destination.

Deemed Delivery Policy

For perishable items like cakes and flowers, our partners will attempt delivery of your order only once. For courier products, the courier company will attempt delivery twice.

In the event that delivery cannot be successfully completed during these attempts, you will still be charged for the order, and no re-delivery or refund will be possible. Your order will be considered "Deemed Delivered" in the following situations:

• Incorrect Information:
  • Wrong shipping/delivery address provided.
  • Wrong/incomplete phone or mobile number, or the number is not working, no reply, or not reachable.
• Recipient Unavailable/Refusing:
  • Recipient is not available at the given address.
  • Premises are locked.
  • Recipient refuses to accept the delivery.
• Alternate Delivery Instructions: If the recipient is not available, they can inform the delivery person to leave the order at the gate, reception, or with a neighbor. This will also be considered a "Deemed Delivery."

Important for Surprise Gifts: As many gifts are surprises, we generally avoid contacting the recipient directly unless absolutely necessary. Therefore, we urge you to be sure about the recipient's details and their availability before placing your order. In cases of Deemed Delivery, we cannot entertain requests for cancellation, refund, or modification.

Upon successful delivery (or deemed delivery), our partner's representative or delivery personnel may request an acknowledgment of delivery from the recipient. If the recipient refuses to accept delivery or provide acknowledgment, the email/SMS confirmation issued by GifiteStop to you will serve as sufficient proof of delivery in case of any dispute.

Specific Delivery Timelines

• Midnight Deliveries: Delivery will be made between 11:00 PM and 11:59 PM on the chosen delivery date, subject to other delivery terms.
  • Note: For occasions that fall on a specific date (e.g., birthday), consider choosing the delivery date to be the day prior if you want the gift to arrive just before midnight.
• Fixed Time Deliveries: While we aim for precise timing, your order could be delivered within 30 minutes before or after your selected time slot, subject to other delivery terms.

Delivery of Courier Products

For gifts sent via courier, the delivery is managed by third-party courier companies. GifiteStop facilitates the order, but we do not make any representations or warranties regarding the specifics of how the courier company performs their delivery service, as their own terms and conditions apply.

• Estimated Delivery Dates: For courier products, the delivery date provided is an estimate. Your order may arrive a day prior to or a day after the chosen delivery date. The requested delivery date is non-binding.
• No Sunday/Public Holiday Deliveries: Third-party courier agencies generally do not deliver on Sundays and public holidays.
• No Prior Calls & Redirection: Our courier partners usually do not call before delivering an order. We recommend you provide an address where someone will be present to receive the package. Deliveries cannot be redirected to any other address once shipped.
• Tracking Your Order: All courier orders are carefully packed and shipped from our partners' warehouses. Soon after dispatch, you will receive a tracking number to help you trace your order's journey.
• Delays: Courier partners may experience delays due to holidays, strikes, or other unforeseen circumstances.

Special Delivery Locations

Our partner florists and gift stores are experienced in delivering to various specific locations. However, please ensure you provide accurate and complete information as listed below:

• Hospitals:
  • Required Info: Hospital name, full address, hospital phone number, recipient's name, room number/ward.
  • Policy: We follow hospital procedures, as most do not allow florists to deliver personally to individual rooms. Many ICU patients are not permitted to receive flowers; please check with the hospital norms before placing such orders.
• Hotels:
  • Required Info: Hotel name, full address, recipient's phone number and hotel phone number, recipient's name, room number, Name of Tour Company (if applicable).
  • Policy: If the recipient has not checked in or has checked out by the delivery date, the order will be left at the reception and considered delivered. No refund will be made in such cases.
• Wedding Halls/Marriages:
  • Required Info: Provide details of an alternate person to receive the delivery if the bride/groom may not be directly available.
  • Policy: We cannot guarantee direct delivery to the bride and/or groom. We will ensure delivery is made to one of their family members or a responsible host if the specified person is unavailable.
• Hostels/PG/Cantonment/Enclosed Premises:
  • Required Info: Hostel/premises name, full address, recipient's phone number and hostel/premises phone number, recipient's name, room number.
  • Policy: The recipient may need to come to the gate to collect the delivery or send someone on their behalf. The order can also be handed over to security/another responsible person or left at the reception and considered delivered.

Delivery to Remote Locations and Towns

• Serviceable Areas: Orders can only be delivered in the cities and towns available in our service database. Delivery to remote locations depends on the availability of our partner stores or associates in that area.
• No Exact Time: We cannot guarantee an exact delivery time for remote locations.
• Perishable Item Availability: Please note that flowers, cakes, and other perishable products are sourced locally by our partners at the delivery location. There's a chance that certain natural plants, flowers, or cakes may not be available for all remote locations.
• Holidays & Force Majeure: No deliveries will be done on National Holidays. Delivery will be rescheduled for the next working day. In case of floods, heavy rains, national bandh, election dates, curfews, traffic jams, festival times, regulated traffic movements, or any other event that restricts delivery, GifterStop reserves the right to reschedule the delivery to another date.

Restricted Delivery Locations

We do not deliver to railway stations, metro stations, or airports.

Duplicate Orders

Sometimes, you might accidentally place the same order more than once. Don't worry, we can help!

• How to Report a Duplicate: If you realize you've placed two or more identical orders by mistake, please inform GifterStop immediately.
• Refund Policy: We will issue a full refund for the duplicate order, as long as our partner store hasn't already prepared or delivered it.
• Our Action on Discovery: If GifterStop discovers that the same order has been placed twice, we'll try to contact you to confirm which order you'd like to keep.
• If We Can't Reach You: If we're unable to get in touch with you, GifterStop reserves the right to make the final decision regarding the duplicate order on your behalf to prevent unintended charges or deliveries.

Payment Terms

When you place an order on GifterStop, you agree to pay:

• The price shown for the product or service on our website at the time you submit your order.
• Any delivery fees for the delivery service you selected.
• Any applicable taxes. You are responsible for paying all taxes (other than taxes based on GifterStop's income), fees, duties, and other government charges, along with any related penalties and interest, that come from your purchase of products and services and are not already withheld by GifterStop.

Refunds

All payments are generally non-refundable, except as specifically stated elsewhere in these Terms and Conditions (for example, in our "Order Modification/Cancellation Policy" or "Duplicate Orders" section).

Late Payments

We reserve the right to charge late fees on any payments that are overdue from you. This fee will be the higher of:

• 1.5% per month on the unpaid amount; or
• The highest rate allowed under the applicable law.

You also agree to pay for any costs we incur to collect past due amounts, including collection fees, attorney's fees, and court costs.

Convenience Charge

GifterStop may charge a "Convenience Charge" for making it easier for you to choose a product and arrange delivery anywhere in India, without needing to visit a physical store. This charge helps cover GifterStop's internet and system handling costs and is typically related to your order value.

Payment Details

Your order's delivery is entirely dependent on the payment successfully reaching GifterStop's account. We will not process any order until full payment is received.

Accepted Payment Methods

GifterStop accepts payments via:

• Debit and Credit Cards: Visa, MasterCard, RuPay, and American Express. We accept both domestic and international cards.
• Online Banking: Payments through various Indian banks.
• Digital Wallets & UPI: Payments via popular digital wallet services and Unified Payments Interface (UPI).
• PayPal: (If applicable for international transactions or specific services.)

Your Responsibility for Payments

When you make a transaction on our website, you confirm that:

• You are not using any credit/debit card, digital wallet, or UPI ID fraudulently
• You are fully authorized to use the payment method chosen for the transaction.
• You will provide accurate and correct information for your card or payment method.

You are solely responsible for any fraudulent use of a card or payment mechanism, and it will be up to you to prove otherwise. GifterStop is not responsible for any transaction processed without your consent or knowledge. The cardholder or the holder of any payment mechanism is entirely liable for the transactions and the amount charged to their account.

Currency

All payments for purchases on the GifterStop website must be made in Indian Rupees (INR). Our website does not facilitate transactions in any other currency for purchases made on the platform.

Verification for Safe Shopping

Before shipping or delivering your order, GifterStop may ask you to provide supporting documents (such as a government-issued ID). This is done to confirm the ownership of the payment method you used, helping us ensure a safe and secure online shopping environment for all our users.

Clarification on Transactions

It's important to understand that:

• The transaction details, product prices, and all commercial terms (like delivery and dispatch) are part of a direct agreement between you and our partner stores. GifterStop merely provides the payment facility on the website to help complete this transaction.
• You acknowledge and agree that the payment system available on our website is not a banking or financial service. It's simply a facilitator that provides an electronic, automated online payment process, including accepting Cash On Delivery (if offered), by using existing authorized banking infrastructure and credit card payment gateway networks.

Communications

When you use our website and register with us, you agree to receive communications from GifterStop. These communications may come to you by email, SMS, or any other electronic method, or even physically through postal mail.

You agree that all agreements, notices, disclosures, and other communications we send you through these methods meet any legal requirement that such communications be in writing.

Contacting the Recipient

• In some cases, our delivery team or partner store might need to contact the recipient before a delivery.
• If you'd prefer us not to contact the recipient (especially for a surprise!), please call our Customer Care team at +91- / between 8:00 AM and 8:00 AM (IST) to let us know.

Occasion Reminders

As a gifting business, GifterStop offers a helpful occasion reminder service. If you opt-in for this, we'll remind you in future years about certain special dates. By using this service, you agree to allow GifterStop to contact you via SMS, phone call, and email on your registered number and email ID for these free reminders.

Feedback and Suggestions

At GifterStop, we're dedicated to making sure you have a fantastic experience and receive excellent products and services. We always aim to meet and even exceed your expectations.

If you ever run into a problem with an order or aren't happy with our services, please don't hesitate to reach out:

• Call us: You can reach our Customer Care team at +91-92124 22000 / 011-66766060 (available 7:00 AM to 1:00 AM IST, 7 days a week).
• Email us: Send your feedback to support@gifterstop.com.

Your feedback and suggestions are incredibly important to us!

Important Complaint Timelines

Please note the following timeframes for submitting complaints:

• Product/Service Complaints: Any complaints about the product or service received (e.g., quality issues) need to be made within 48 hours from the time of delivery. After this period, we may not be able to register your complaint.
• Non-Delivery Complaints: If your order wasn't delivered, you must report this within 15 days from the expected delivery date. We won't be able to register complaints about non-delivery after this timeframe.

Defective or Bad Quality Products

If you receive a defective or poor-quality product, we will replace it for you. For quality control purposes, we might need to arrange a reverse pickup of the original product before we can send out the replacement.

Returns and Refund Policy

At GifterStop, our primary goal is to ensure your gifts bring joy. Due to the nature of our products, especially perishable items, we generally do not accept returns.

However, if you receive a product that is damaged, defective, or incorrect, we are here to help!

Reporting an Issue

• Please report the issue to our Customer Support team within 48 hours of delivery.
• You must provide an image of the item delivered when reporting the issue.
• Our team may contact you for additional details or clarification about the product received.

Your Options for Valid Issues

If your complaint about a damaged, defective, or incorrect product is verified, you may choose one of the following solutions:

1. Get a Product Re-delivery: We will arrange for our partner to send a replacement product.
2. Opt for GifterStop Credit: You can choose to receive a refund in the form of GifterStop credit, which will be processed and available in your account within 24 hours.
3. Refund to Original Payment Method: You can request a refund directly to your original payment method. Please note that once we process the refund, it may take 7-10 working days (and sometimes up to 10-15 business days for online refunds) to reflect in your account, depending on standard banking timelines.

Cases Where Refunds Are Not Offered

We do not offer refunds in the following situations:

• If flowers, plants, cakes, sweets, or any other perishable items are delivered to an incorrect address provided by you (the sender).
• If the recipient is not present at the delivery address provided by you, or refuses to accept the delivery.
• If product quality concerns arise due to improper handling of the product by the recipient after delivery.

Important Notes on Complaints & Refunds

• Complaint Timelines:
  • Complaints about product quality or issues need to be made within 48 hours from the time of delivery. After this period, we may not be able to register your complaint.
  • Complaints about non-delivery must be made within 15 days from the expected delivery date. We cannot register non-delivery complaints after this timeframe.
• Quality Check & Replacement: For quality assurance purposes, if you report a defective or bad quality product, we might need to arrange a reverse pickup of that product before we can send out a replacement.
• No Product Exchanges: We do not accept requests for product exchanges (e.g., swapping for a different item if the original was correct).
• GifterStop Initiated Cancellations: In the rare event that GifterStop or our partners are unable to supply all or part of your order (including any suitable substitute), we will notify you as soon as possible and reimburse your payment for the undelivered portion.

Warranty

At GifterStop, the products sold through our platform may come with a manufacturer's or partner store's warranty.

• Availability: Products can only be considered for a return or resolution under warranty if they are within their stated warranty period. Specific warranty terms and details, if applicable, will be provided under the product information section on our website.
• What's Covered: Any warranty provided is typically against manufacturing defects for products ordered through the GifterStop website.
• What's Not Covered: Warranties cannot be claimed for defects or damage resulting from:
  • improper handling of the product.
  • Normal wear and tear from use.

GifterStop facilitates the sale of these products, and while we strive to list reliable items, the ultimate responsibility for product warranties lies with the original manufacturer or our partner store as specified in the product details.

License to Use GifterStop

These Terms and Conditions grant you a personal, limited, and revocable right to use the GifterStop website. This means:

• You can use our site for your personal, non-commercial use only.
• You may download one copy of materials from the site for your personal, non-commercial home use. When you download anything, you agree not to remove any copyright, trademark, or other ownership notices.

What You Cannot Do

Unless we give you explicit written permission, you cannot modify, copy, distribute, broadcast, transmit, reproduce, publish, license, transfer, sell, mirror, frame, deep link, or otherwise use any information or material from our site.

Your Promise to Us

By using GifterStop, you promise us that you will not use our site for any purpose that is unlawful, unauthorized, or inconsistent with these Terms and Conditions.

If you break this promise, your right to use the GifterStop website will end immediately. GifterStop also reserves the right to stop your access to our site and its content at any time, with or without notice, at our discretion.

Disclaimers and Limitations of Liability

Please read this section carefully as it outlines the limits of GifterStop's responsibility to you.

Website Availability and General Disclaimers

• Access to Our Services: GifterStop aims to provide you with access to our website and services 24 hours a day, 7 days a week. However, the website may not always be available due to unavoidable circumstances or for necessary maintenance.
• Information "As Is": GifterStop makes no guarantees about the suitability, completeness, timeliness, reliability, or accuracy of the information, materials, products, and services found on this website for any particular purpose.
• No Specific Guarantees: To the fullest extent allowed by law, GifterStop disclaims all types of warranties, whether stated directly or implied. This means we don't guarantee that our website or its content will meet all your specific needs, be completely accurate, or operate without interruption or errors.
• Viruses and Harmful Components: We do not guarantee that the GifterStop website, its servers, or emails sent from our website are free of viruses or other harmful components. It's up to you to take precautions to ensure that whatever you use from our site is free of such destructive items.

Limits on Our Responsibility

• No Liability for Indirect Damages: GifterStop and its associated companies (affiliates) will not be responsible for any damages of any kind that come from using our website. This includes, but is not limited to, direct, indirect, accidental, punitive, or consequential damages, or any special damages, even if we were aware they might occur.
• Maximum Liability: In any situation, for any and all claims related to your use of the GifterStop website, its services, or the products listed on it, our total liability to you will never exceed INR 500/- (Indian Rupees Five Hundred).
• Essential Term: You agree that this limit on liability is a fundamental part of these Terms and Conditions, and GifterStop would not be able to offer its services or products to you without this limitation.
• Overriding Clause: This section on limitation of liability will take precedence over any other conflicting or inconsistent term found elsewhere in these Terms and Conditions.

Exclusions for Third-Party Products and Services (Marketplace Model)

GifterStop is a platform that connects you with independent partner stores and third-party delivery services. Therefore, GifterStop and its affiliates will not be responsible for any damages of any kind related to:

• The use or consumption of products that are supplied, produced, or manufactured by third parties (our partner stores or their suppliers).
• Products delivered to you by any third-party delivery service.

GifterStop does not examine, inspect, or guarantee the offerings of any third-party products or services. We do not endorse, in any way, any specific third-party products, services, or their website content. Any complaints or claims related to these third-party products or services must be made directly with the relevant third party (e.g., the partner store or manufacturer).

Non-Delivery Liability

If GifterStop or our partner is ultimately unable to deliver your order, we will issue a complete refund for the order amount. However, GifterStop will not be liable for any other charges, lost profits, emotional stress, or any other related liability caused by such non-delivery.

Fraudulent Transactions

At GifterStop, we take fraudulent activities very seriously to protect our platform and honest customers.

If GifterStop identifies any customer involved in a fraudulent transaction on our website, we reserve the right to:

• Recover Costs: Seek to recover the cost of the products, any collection charges, and lawyer's fees from the customer involved in such fraudulent activity.
• Legal Action: This recovery of costs will not affect our right to initiate further legal proceedings against that customer for their unlawful actions.

Special Occasion Delivery Disclaimer (Valentine's Day & Raksha Bandhan)

During peak seasons like Valentine's Day and Raksha Bandhan, we experience a very high volume of orders. While GifterStop and our partners work incredibly hard to ensure your gifts arrive on time, please be aware of the following:

• Delivery Confirmations: Email and SMS delivery status updates might be a little delayed. We'll still keep you informed and aim to deliver your order as quickly as possible, notifying you of any significant delays due to the rush.
• Customer Care Response Times: Our customer care team will be doing their best to assist everyone. However, during these busy periods, there might be a slight delay in getting a response. We ask for your patience and assure you that if you've emailed us, your query is being reviewed and will be answered as soon as possible.
• No Fixed Time Guarantee: Due to the high demand during Valentine's Week and Raksha Bandhan, we cannot offer any fixed time delivery guarantees. Orders are processed on a first-come, first-served basis, also considering delivery areas and local conditions.
• Courier Deliveries during Peak Season: For products shipped by our courier partners during these peak seasons, GifterStop cannot guarantee an exact date or time of delivery.

We appreciate your understanding and patience as we work to make your special occasions memorable!

Privacy

Your privacy is very important to us.

Any information you provide during registration and other data collected when you use the GifterStop website are subject to our Privacy Policy.

By using this website, you agree that you consent to the collection and use of this information as described in our Privacy Policy. This includes the transfer of your information when necessary and allowed by the applicable laws.

For complete details on how we collect, use, and protect your personal information, please see our full Privacy Policy.

Ending Your Registration

These Terms and Conditions will stay in effect for as long as you are a registered user of the GifterStop website.

GifterStop can end your registration at any time, at our sole discretion, or if:

• You are found to have broken these Terms and Conditions.
• In GifterStop's reasonable opinion, you are engaged in conduct that harms the reputation of GifterStop.

General Terms

This section covers the general rules that apply to your use of GifterStop.

If a Term Isn't Valid

If any part of these Terms and Conditions is found by a court to be against the law, the rest of the terms will still remain fully in effect.

No Special Relationship

Using our website or agreeing to these Terms and Conditions doesn't create any joint venture, partnership, employment, or agency relationship between you and GifterStop.

No Waiver of Rights

If GifterStop doesn't immediately act on a breach or default under these Terms, it doesn't mean we're giving up our right to act on that breach later, or on any future breaches. Similarly, if either you or we don't exercise a right, it doesn't mean we've given it up for good.

Entire Agreement

These Terms and Conditions, along with all other policies posted on our website (like the Privacy Policy, Returns/Refund Policy, and Substitution Policy), form the entire agreement between you and GifterStop regarding your use of the website. They replace any earlier discussions or agreements between us about this website. Any rights not specifically given to you in these Terms are reserved by GifterStop.

No Transfer of Your Rights

These Terms and Conditions apply specifically to you. You cannot assign, transfer, or delegate any of your rights or obligations under these Terms without GifterStop's prior written permission. However, GifterStop can assign or transfer any of its rights and obligations to its affiliates or any other third party without notifying you.

Updates and Changes

You agree to be bound by these Terms and Conditions, which GifterStop may update or modify from time to time without any prior notice to you. Any changes or modifications become part of these Terms immediately. By continuing to use this website after such changes, you are indicating that you accept them.

Occasionally, GifterStop might ask you to re-accept a significantly revised set of Terms and Conditions to continue using our services. For the best experience, we recommend checking these Terms every time you make a transaction on our website.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by and will be interpreted according to the laws of India.

Any disputes that arise from these Terms will be settled through arbitration by an independent sole arbitrator. Either party can approach the competent court to appoint the arbitrator. The arbitration will follow the rules of the Arbitration and Conciliation Act, 1996 (as amended). The arbitration will take place in New Delhi, and the proceedings will be conducted in English. Subject to the arbitration process, the courts in New Delhi have the power to grant temporary relief or injunctions.

No Liability for Business Losses

GifterStop will not be responsible for any business loss you might suffer (this includes loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure), or any other indirect or consequential loss that neither you nor we could reasonably foresee when you started using the website.